Who we are

Innovation is in the company’s DNA and is core to our employee’s beliefs. It guides our business. Our commitment to delivering automation solutions that is evident in our quality standards defined by our leadership team and staff.

Why us?

Controtek Solutions provides innovative solutions for improving manufacturing efficiency and overall productivity through the use of Smart Automation and Information Technology.

News

June 16, 2020

Create a Safe Workplace with SOLUXION’s Remote Support! | Controtek Solutions

As we all know, COVID-19 has brought us into a worldwide health crisis that affects our day-to-day lives. It has disrupted even big sectors such as business and manufacturing. It requires us to conform to what is now called the “new normal.” As dreary as it sounds, not everything should be a dead-end. Most of us are beginning to adjust and have found ways that even with a looming disaster, provide individuals and organizations great flexibility and avenues of success.

Some are opting for work-from-home schemes, some are reducing manpower attendance, and others are looking for remote access and support.

Usual operations require face-to-face human interactions, close contact to other people, daily public commute to work, and other activities that needs physical presence which subjects their workforce to be of close contact with other people which heightens the risk of contracting the virus. What most of us haven’t considered is most of these are avoidable, and the only thing they only need is a reliable partner that could ease you into troubleshooting and resolving operational problems without the need of being physically there.

What is Controtek’s SOLUXION® Remote Support?

Remote support is a service in Controtek’s SOLUXION® customer support system that enables technical engineers to have remote connection on the machines for remote troubleshooting, monitoring, and diagnosis to help ease plant downtime and increase production.

Our remote capabilities include:

• Secured remote connection via openVPN

• Monitoring

• Troubleshooting

• Maintenance

Here are some factors why you need remote support.

Health and safety

The current pandemic requires less and less people-to-people contact to help prevent the spread of the virus. Remote support is an effective approach in maintaining efficient plant operations with minimal physical interactions.

Minimized cost

Avoid support costs, such as travel expenses, lodging, and food.

Immediate response time

Immediate technical support response, even after work hours if needed.

Less downtimes

System issues will be checked right away and be resolved faster.

IT-approved

Simplified User and Policy Management, Firewall-Friendly and Layered Security Strategy.

Access to latest industrial cloud technology

End-users also learn how to connectedly remote to their systems.

Easy access to online data

Programs can be easily monitored and checked online.

How do we make it happen?

Here is a diagram on how we assist a concern through remote support:

Extra layer of security with the FREE Ewon Flexy 205

Every subscription of SOLUXION® Remote Support comes with a FREE unit of Ewon Flexy 205 which will be installed on site.

The Ewon Flexy 205 is an advanced internet data gateway that allows Machine Builders to monitor and collect vital KPIs for analysis and predictive maintenance. With data logging, alarming, built-in web interface, scripting and enhanced internet connectivity, the Flexy 205 is a modular Internet Gateway for your IoT deployment. It also supports VPN Remote Access for easy troubleshooting of your distant industrial equipment.(1) It also ensures secured connection through VPN which gives users additional confidence.